FAQ

I chose USPS Priority Mail Express but my package is late! What's happening?

As of October 2021, the USPS has temporarily suspended the guarantee on Priority Mail Express in the following countries:

Australia
Canada
China
France
Great Britain
Hong Kong
Israel
Japan
Korea
New Zealand
Singapore
Spain
Sweden
Switzerland
Thailand

These suspensions will be in effect until further notice. The USPS is taking all reasonable measures to minimize impact to their customers.

Combined Shipping

If you aren't aware, Swan Panasia shares a warehouse in Utah, USA with both MaydayGames.com and SleeveKings.com. If you want to order some Swan products along with products from either of those websites we can easily combine the orders and refund you any shipping across any of these three sites. Please just put in your orders from the same email account and be sure they are both shipping to the same address, then email to swanpanasiasleeves@gmail.com with the email subject of "Combined Shipping". Tell us the two order numbers and Curt will combine the two orders in our shipping software and refund you back the difference. Note that sometimes our warehouse is TOO efficient and ships out before we can get the word to combine orders, but if that happens Curt will still refund your shipping.

WAREHOUSE PICKUP

If you are in Utah and want to pick up your order from us, go ahead and check out on your order and email swanpanasiasleeves@gmail.com to let us know you would like to pick up your order. We can arrange for that and refund your shipping when you pick up at our warehouse. Please note our new warehouse address of 3447 North 1340 West, Ste 102, Spanish Fork UT 84660. We are generally there M-F from 9 am to 4 pm Monday-Friday.

If you want to just come in and pick something up rather than order online you are welcome to do that, just come in and ask for Yolanda our warehouse manager. She will be happy to help you and will maybe even knock a little off your purchase price if you're nice to her, plus no shipping cost!